Event Summary: The Future of CRM Does your company use a CRM (Customer Relationship Management) platform to interact with customers? How critical is it that we continue to evolve and meet our customers where they are? What do the next 10 years of CRM innovation hold? What role will AI play in changing the customer experience, CRM and other themes when it comes to relationships with customers? We may not have all the answers, but we’ll sure pose some thought-provoking questions - and hopefully some interesting insights!! Join Kari Lessard, Salesforce consulting leader from Turnberry Solutions, and host Lisa Hayes, AVP Business Agility Transformation at Quartz Health Solutions for a look into the future of customer interactions and how your business may leverage these tools going forward.
Host: Lisa Hayes, Quartz Health Solutions, Board Member - WIT@Work South Central
About the Speaker:Kari is a Salesforce Consulting Leader with 15+ years of on the platform and 12+ years in the Salesforce professional services ecosystem. She has worked in a variety of Salesforce roles including BA, Solution Architect, Trainer, Project Leader, Change Manager, and Delivery Partner. Kari has successfully implemented Salesforce for a variety of organizations across multiple industries with a focus on healthcare. Her platform expertise includes Experience Cloud, Sales Cloud, Service Cloud, as well as industry specific clouds such as Health Cloud. Kari is well-versed in agile and is a Certified Scrum Master and SAFe Program Consultant.
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