Is your company using a CRM (Customer Relationship Management) platform to connect with customers? How essential is it to keep evolving these tools to meet customers where they are? And, what do the next decade of CRM innovation look like? From AI-driven insights to reimagined customer journeys, CRM platforms are evolving rapidly— What role will AI play in changing the customer experience? While we may not have all the answers, we promise to explore thought-provoking questions and share fresh new insights!
Join Kari Lessard, Salesforce consulting leader from Turnberry Solutions, and host Lisa Hayes, AVP Business Agility Transformation at Quartz Health Solutions for a forward-looking discussion on how your business can leverage CRM and emerging tech to enhance the customer experience.
Host: Lisa Hayes, Quartz Health Solutions, Board Member - WIT@Work South Central
About the Speaker: Kari is a Salesforce Consulting Leader with 15+ years of on the platform and 12+ years in the Salesforce professional services ecosystem. She has worked in a variety of Salesforce roles including BA, Solution Architect, Trainer, Project Leader, Change Manager, and Delivery Partner. Kari has successfully implemented Salesforce for a variety of organizations across multiple industries with a focus on healthcare. Her platform expertise includes Experience Cloud, Sales Cloud, Service Cloud, as well as industry specific clouds such as Health Cloud. Kari is well-versed in agile and is a Certified Scrum Master and SAFe Program Consultant.
Women in tech still earn, on average, $0.83 for every dollar earned by their male counterparts, with the gap widening for women of color. Join us for an insightful discussion on pay transparency and salary negotiation, designed to help women in tech confidently advocate for their worth. Learn strategies to navigate salary conversations, close the wage gap, and take control of your career and compensation.
Speaker:
Lori Videkovich
Sr Director of Digital Engineering at Generac
Speaker Bio:
Lori Videkovich is a Senior Director of Digital Engineering at Generac Power Systems and is a seasoned technology leader with over 25 years of experience in the IT industry. Known for building and guiding high-performing global teams, Lori excels at delivering measurable value by aligning technology solutions with business goals. She has a proven track record of partnering closely with stakeholders to implement process improvements, drive operational efficiency, and lead successful automation initiatives across complex organizations and systems. Her leadership style blends strategic vision with hands-on execution, making her a trusted collaborator and catalyst for innovation.
Beyond her professional accomplishments, Lori is an advocate for women's successful careers and supports their goals. She serves as a board member for Women in Technology (WIT) in Wisconsin, focusing on the WITonCampus program, which mentors and supports students interested in the technology field. She also is on a member of the advisory committee for the UWM Women’s Annual Conference in Milwaukee.
Additionally, Lori co-owns a 9Round Kickboxing fitness gym and enjoys an active lifestyle with her family, friends, and two dogs.
Lori's dedication to her field and her commitment to empowering others make her a respected leader and mentor in the technology community.
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